Refund and Returns Policy

Please kindly get in touch if you have a problem with an item. Email:

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. If the product is defective or fault clearly lies with the manufacturer then you have 30 days.

If puchased online and through the website payment portel then the time is 14 days.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. exceptiion being if cartons/wrapping were rermoved by Artisan upon delivery.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery
  • Made to order or customised please see below.


You may return standard items of furniture purchased online within 14 days of delivery receipt, unassembled, in original packaging and fit for resale in a resellable condition.
As many of our furniture items are generally made to order, a pickup and restocking fee of a percentage of the item’s sale value (this varies from item to item depending on manufacturer and overall cost/import charges and freight charges/changes made to the item) will generally apply for standard furniture returns purchased online and/or from showroom/premises. . This will cover the restocking of your furniture and internal administrative costs. Further charges such as collection/wrapping may also be added. Please get in touch with Artisan Interiors to organise if you would like us to arrange pickup and refund.

Bespoke furniture pieces that have been made to order customised or personalised in any way cannot be exchanged or refunded. Furniture pieces that have been personailised in any way due to choice of fabric/leather, specific dimensions or physical layout, i.e. sofa configuration in L format or chaise layout left or right cannot be refunded.

If a return is accepted due to agreed circumstanses you must ensure that you have taken reasonable care of the item until it is returned to us. The goods must be in an ‘as new’ condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. If the item has been handled in excess prior to being returned to us, you may be liable for a partial refund which covers the depreciated value. Your refund will be issued within 14 days of the item being returned to Artisan. We can arrange to collect the item from you; however, this will be subject to a collection charge which will be deducted from your refund amount. If you cancel your order we will refund all monies less a 20% restocking fee within 1-5 working days.

Due to hygiene reasons, mattresses which have been removed from their original packaging cannot be returned unless they are faulty.

If item is delivered back to Artisan by the customer in must be done so by an insured reputable delivery company and not ‘a man in a van’. Item must be well wrapped and water proofed for local delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Deposits are non refundable unless an exception is made for certain circumstances. For example if an item is a stock item. If the item is a This however is at the discretionstand aslone piece then a small restocking charge will apply. If the order is a made to order or customised in any way deposits are not refundable as certain costs will apply to the business owner such as elevated fabric charges/delivery/wrapping crating/handling etc. The manufactuer may also insist on full payment through no fault of their own if order is cancelled.

Any changes to an order after the order has been confirmed into production may come with surcharges. These are usually levied by the manufactiuer and not Artisan Interiors who will do their utmost to broker a reasonable deal on their clients behave.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email:}.

Sale items

Only regular priced items may be refunded. Sale items or discounted items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at} and send your item to: {36 Millennium Businhess park D11}. Please book delivery in.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Unit 36 Millennium Business Park. Dublin 11

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping (and return shipping if applicable) will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If item is delivered back to Artisan by the customer in must be done so by an insured reputable delivery company and not ‘a man in a van’. Item must be well wrapped and water proofed for local delivery.

Need help?

Contact me at for questions related to refunds and returns.